Returns and Refund policy:
- Inked fountain pen returns have a 25% restocking fee, because they can no longer be sold as new.
- Please 'NIB test' a newly received pen by dipping with pure water, not filling the piston.
- We do not accept returns that are not in original condition, missing accessories, or when Montblanc packaging has been destroyed.
- Please start return requests within 7 days of receipt of merchandise, by emailing sales@sedonajewels.com.
- Buyer is responsible for cost of return shipping, insured with tracking.
- SedonaJewels is not a warranty service or repair center for any brands we carry.
- After 30 days returns are no longer accepted.
Order Cancellations and Payments policy:
- Bank Wire is required for combined sales exceeding $2500. Please contact us for the routing numbers sales@sedonajewels.com
- We reserve the right to cancel and refund any purchase made prior to shipment for inventory count errors (no stock left), coupon code errors, or if we are not able to satisfy fraud prevention measures during payment processing.
More questions on Returns and Refunds? Please Email us at sales@sedonajewels.com, we are always happy to help!
